Shipping/Return/Refund Policy:
This is a hand-made food product that is made after you place your order literally and exclusively for you basically with your name on it. There are a number of quality control stages that involve multiple people inspecting the product. The product is shipped to you ONLY after it passes all of these very strict, – a) visual, b) smell, c) taste, d) packaging – tests to ensure utmost quality and to eliminate a valid reason to return the product.
Once you place an order with us, you enter into a transaction of mutual trust based on our reputation, locally in San Diego County business community and various online communities such as Yelp and Facebook and years of proven impeccable business ethic and great character we possess. Accepting a return of this product is not safe and unreasonable based on the facts stated above. We can no longer use or sell it and there is no reason to waste more shipping money if you decide that you no longer want this product.
Once we ship this product to you via the USPS Priority Mail or FedEx , it is insured for getting lost in the mail and for visible damages to the outer product packaging by the USPS or FedEx. However it is the recipients’ responsibility to pursue this with their local USPS Post Office or FedEx . When you place an order with us, you automatically agree that once the Baklava King, Inc. delivers your package to the USPS Post Office or FedEx for shipping, Baklava King, Inc. is no longer responsible for delays, damages or loss to your package by the actions of the USPS or FedEx. In addition, Baklava King, Inc. cannot be held responsible for the package safety at the delivery address. In other words, if the package is stolen after it has been delivered by the USPS, FedEx or the Baklava King staff, Baklava King, Inc. will not issue a refund. By placing an order with the Baklava King, Inc., the customer agrees to this condition.
Refunds/Order Cancellations/ Changes to Your Order are ONLY possible if your order has NOT YET been processed (baked and/or shipped).
Baklava King, Inc. guarantees that your product will be freshly baked and shipped within the 48 hours of receiving your order (excluding Saturdays and Sundays) and unless you specify a certain future date to ship. We ship our products via the -2 to 3 Day USPS Priority Mail or FedEx -with a tracking number. Please allow up to Two Weeks for delivery as Baklava King, Inc. guarantees that the product is packaged to stay fresh for at least three weeks in its airtight packaging.
If delivery fails due to an incorrect address provided by the customer in writing OR if the delivery fails due to the customer not being available to receive (or to pick up) the product, Baklava King, Inc. will not make any refunds for the purchase. Tracking records provided by USPS or FedEx will be considered as proof of delivery and final. The customer is responsible to report any obvious damage on the packaging at the time of delivery to the delivering USPS or FedEx agent or if the agent is not present, promptly at the local Post Office or FedEx Office without opening the package within 24 hours (excluding Sundays). Any package that is not delivered by the end of the 5th (fifth) day after the order is placed, is considered delayed by the USPS Priority Mail or FedEx standards, and it is the customer’s or the recipient’s responsibility to follow up with their local USPS Post Office or FedEx to make sure the product will be expedited to the delivery address.
Please understand that the USPS Priority Mail or FedEx shipping rate do not guarantee a particular arrival day, date, or time. Therefore Baklava King, Inc. cannot be held responsible for your product NOT arriving on a particular day, date or time or for a particular event when we ship your product via the USPS Priority Mail or FedEx.
When you place your order with the Baklava King, Inc. in person, online, on the phone or via email, you agree to all of the above.
